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Please teach your officers how give respect to customers?

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asked Jan 11, 2016 in Others by Saheel
Respected sir... i am saheel from thopputhurai-vedaranyam taluk-nagapattinam district. In thopputhurai so many Muslims hindu people's are living your bank also in thopputhurai soo many people's are using your bank transaction but its not comfortable to thopputhurai people's because. Point no 1: bank building space is not enough to our people its to short so many peoples feeling shy to went bank so please choose a good comfortable building to my people. Point no 2:at the same time. Your staffs also teaching cruel to customers please advice to your all staffs about customer co operation So i kindly request you to please take action foe this matter.

1 Answer

0 votes
answered Jan 17, 2016 by Pradipta
Hi Saheel,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

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