Recent Banking Credit, Transfer, Loan and Mutual Funds Questions

asked Aug 30, 2015 in ATM Card by Shrddha Nevse

Hi Team,

I have received 3 fake Note of 1000, while withdrawing cash from Bank on 5th June '15.
On this matter i have already spoken with your customer care officer and asked for a further guidance,
but so far i havn't get any update.
I want to request you, please return those 3 fake note of 1000, and let me know what are the things and details
required from my side. Soon or else i have to take a legal action.
As you guys have taken a lot time.

1 Answer

answered Sep 11, 2015 by Pradipta

Hi Shraddha,

Please follow the below steps :-

Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.
If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)
If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)
If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)